Privacy Policy

This Privacy Policy explains how SecureNet365 collects and uses your personal data.

1. Information We Collect

We may collect: - Name, address, email, and phone number
- Billing and payment details
- Service usage data

2. How We Use Your Data

We use your data to: - Provide and manage your services
- Process payments via Direct Debit (GoCardless)
- Communicate with you regarding your account
- Comply with legal obligations

3. Payment Processing

We use GoCardless to process Direct Debit payments. Your payment details are securely handled by GoCardless in accordance with their privacy policies.

4. Sharing Data

We may share your data with: - Network providers (e.g. Openreach, CityFibre)
- Payment processors (GoCardless)
- Regulatory or legal authorities where required

5. Data Retention

We retain data only as long as necessary to provide services and meet legal obligations.

6. Your Rights

You have the right to: - Access your data
- Request correction or deletion
- Object to processing

7. Security

We take appropriate measures to protect your data.

8. Contact

SecureNet365
Email: support@securenet365.co.uk